Contact
Customer Care
Orders. Questions. Feedback. We’re here.
orders@flappjax.comOne place for every enquiry
Email orders@flappjax.com for customer care, orders, delivery, returns, faults, FAQ questions and feedback. FLAPPJAX PTY LTD trades as FLAPPJAX™ · ABN 54 681 875 936.
Order and delivery questions
Include your order number and a clear description of what you need. If you need to change an order or delivery address, contact us as soon as possible so we can check whether a change is still possible.
Fault claims
Please provide your order number, a description of the issue and clear photos where possible. Include packaging photos for damage on arrival. Photos may be sufficient; if a return is needed, we provide the correct partner instructions and handle the claim with you.
Privacy enquiries
For access, correction or privacy complaints, email orders@flappjax.com with “Privacy” in the subject. Describe your request or concern; we may need to verify your identity before providing personal information.