Legal
Privacy Policy
Last updated: October 2026
Who we are
FLAPPJAX PTY LTD trading as FLAPPJAX™ · ABN 54 681 875 936 handles personal information in connection with this website, orders and customer care. Contact orders@flappjax.com with “Privacy” in the subject for privacy enquiries.
Information we collect
Depending on your interactions, we may collect your name, email, phone number, billing and delivery addresses, order details, account information, support correspondence and marketing preferences. We may also collect device, browser, IP address, cookie and website activity data. Information may be collected directly from you, through website technologies, or from service providers involved in your order.
Why we use information
We use information to process and fulfil orders, facilitate payments and delivery, provide support, assess returns or faults, prevent fraud, operate and secure the website, undertake analytics and personalisation where used, send marketing where permitted and meet legal obligations. We only use personal information for purposes permitted by applicable law, including applicable notice and consent requirements.
Who may receive information
Where relevant and necessary, information may be shared with Shopify, authorised payment providers, suppliers and fulfilment partners, logistics providers, hosting and cloud providers, analytics providers, email and marketing providers, professional advisers and regulators or authorities where required or permitted by law. Meta, Instagram, TikTok, Google and other advertising platforms may receive relevant information where their services or tracking tools are used, subject to applicable requirements. Listing a provider does not mean every listed tool is active on this website.
Cross-border processing
Some service providers operate or store information outside Australia, so cross-border processing may occur. We take reasonable steps required by applicable law in relation to overseas disclosures and service-provider safeguards. Provider locations can vary with the services used.
Payment information
Payments are handled through Shopify and authorised payment providers. We do not intentionally store full card numbers on Flappjax infrastructure. We may receive payment status, transaction references and limited payment-related information needed for orders, refunds or fraud prevention.
Security and retention
We use reasonable security safeguards appropriate to the information we hold, but no internet transmission or storage system is completely secure. We retain information as reasonably necessary for the purposes described here, including legal, accounting, dispute-resolution and compliance obligations, and take reasonable steps to delete or de-identify it when no longer required, subject to applicable law.
Marketing and your choices
We send marketing where permitted by law and according to your preferences. You may unsubscribe using the link in marketing emails or contact orders@flappjax.com. Unsubscribing from marketing does not prevent essential order, service or legal communications. Cookie and tracking choices are described in Cookies & Tracking.
Access, correction and complaints
Email orders@flappjax.com with “Privacy” in the subject to request access or correction, or raise a privacy complaint. Include enough information to identify the request without sending unnecessary sensitive details. We may verify your identity and will respond in accordance with applicable law. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner or another relevant regulator where applicable.
Changes to this policy or terms
FLAPPJAX PTY LTD reserves the right to amend, update, replace or withdraw its website policies, terms, conditions, procedures, promotional rules and customer-care information, including Privacy Policy, from time to time at its discretion and without individual prior notice, subject to applicable law. This is subject to applicable privacy and data-protection laws, including any requirements to provide notice or obtain consent. Material changes may be communicated separately and will be communicated where required by law.
When updates take effect
Any updated version will take effect when published on the Flappjax™ website, unless a later effective date is stated.
Your existing rights remain protected
Changes will apply prospectively and will not remove or reduce rights that have already arisen under an existing order, contract, Australian Consumer Law or other applicable law. Changes will not unfairly alter completed orders. Publication of an update does not itself constitute consent to new uses of personal information or tracking. Where required by law, we will provide notice and obtain consent before those changes are implemented.
Review the current version
Customers are encouraged to review the current version of the relevant policy or terms before placing an order.