Legal
Terms & Conditions
The terms for using our website and placing an order.
About us
This website is operated by FLAPPJAX PTY LTD trading as FLAPPJAX™ · ABN 54 681 875 936. For all customer care, orders, returns, faults and feedback, email orders@flappjax.com. These terms apply to website use and orders together with any specific offer terms and the relevant published policies.
Products and descriptions
Review product descriptions and options carefully. We aim to describe products accurately, but colours can vary between screens and physical garments. Minor screen colour differences do not exclude rights where a product is faulty, inaccurately described or materially different from what was ordered.
Sizing responsibilities
Please check the garment measurements before ordering. If you are between sizes or unsure, we recommend sizing up. We do not exchange for incorrect size selection or change of mind. Incorrect size selection is not a product fault; a wrong supplied size or materially inaccurate description is handled as a fault or fulfilment issue. Your statutory rights remain unaffected.
Orders and acceptance
An order confirmation acknowledges receipt of your order and is not by itself a guarantee of availability or acceptance. Subject to applicable law, we may refuse or cancel an order for unavailable stock, inability to fulfil, payment failure, suspected fraud, unlawful use, an obvious pricing or technical error, or breach of these terms. We will contact you where appropriate and refund amounts paid for cancelled items. We will not use this clause to unfairly alter a completed order or remove accrued rights.
Pricing and GST
Prices and the applicable currency are displayed on the product page and at checkout. Prices include GST where applicable; shipping and any other disclosed charges are shown before you place the order. Check the final total before payment. Pricing errors are handled subject to applicable law and existing contractual rights.
Sales & Sale Pricing
Temporary sale pricing may apply to selected products or collections. Offers may be changed, extended, suspended or withdrawn subject to applicable law. Later reductions do not automatically create a right to retrospective price adjustments unless we choose to offer one or the law requires it. Changes do not unfairly alter completed orders or reduce accrued rights.
Promotional Codes
Promo codes provide a percentage discount for a short stated period, typically days. Each offer may specify its percentage, start and end date/time, eligible products or collections, minimum spend, maximum discount and usage limits. Unless stated otherwise, one code per order, no combining codes, no retrospective use and no cash value; unused value is not redeemable for cash, and sale items, shipping or selected products may be excluded. We may refuse misuse, duplication, fraud, technical error or breach of offer terms subject to applicable law. See Promotions for further terms.
Payments and checkout
Checkout is provided through Shopify and payments are processed by Shopify or authorised payment providers available at checkout. Available payment methods and provider terms are displayed during checkout. Flappjax does not intentionally store full payment card numbers on its own infrastructure. This statement does not represent that any particular payment method is currently activated.
Shipping and delivery
Approved production partners may produce and fulfil your items, and an order may arrive in separate parcels. Production and delivery times are estimates unless expressly guaranteed. Review Shipping & Delivery and check your delivery address before ordering.
Change of mind and faults
Changed your heart, mind, body or soul? We still love you, but we don’t accept change-of-mind returns or exchanges. No change-of-mind returns, exchanges or refunds are offered, including for incorrect size selection. Faults and incorrect fulfilment are handled under our Returns & Faults Policy and applicable law. Contact us, not the supplier, to start a claim.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy under Australian Consumer Law or other applicable law that cannot lawfully be excluded, restricted or modified. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you are entitled to a replacement or refund and compensation for any other reasonably foreseeable loss or damage. If goods are not of acceptable quality and the failure is not major, you are entitled to have them repaired or replaced.
Care and maintenance
Please read the garment care instructions. Wash at the recommended temperature with like colours and avoid tumble drying where possible. Air drying helps preserve printed artwork for longer. Follow the specific garment care label, which takes priority. Avoid harsh detergents, bleach, excessive heat and direct ironing over prints unless the garment instructions permit it. This guidance does not limit statutory guarantees.
Website use
Do not use this website unlawfully, interfere with its operation, introduce harmful code, attempt unauthorised access, commit fraud, harvest personal information or infringe another person’s rights. Any restrictions or enforcement are subject to applicable law.
Intellectual property
FLAPPJAX™ artwork and designs are protected intellectual property. Purchase does not grant any right to reproduce, copy, manufacture or commercially use our designs. © FLAPPJAX PTY LTD. All rights reserved. Website content and designs are owned by or licensed to FLAPPJAX PTY LTD. See Copyright & Intellectual Property for restrictions on copying, adaptation, manufacturing and commercial use without prior written approval.
Third-party services
Shopify, payment providers, production partners, carriers and other third parties may provide services used to fulfil your order or operate this website. Their relevant terms may also apply to their services, but using a third party does not remove Flappjax’s obligations or your statutory rights. External links do not imply endorsement.
Liability
To the extent permitted by applicable law, Flappjax is not liable for loss caused solely by misuse of the website or products, or for service interruptions outside its reasonable control. No limitation applies to liability, consumer guarantees or remedies that cannot lawfully be excluded or limited, including under Australian Consumer Law. Nothing in these terms removes liability for our own unlawful conduct or unfairly limits rights under an existing order.
Changes to this policy or terms
FLAPPJAX PTY LTD reserves the right to amend, update, replace or withdraw its website policies, terms, conditions, procedures, promotional rules and customer-care information, including Terms & Conditions, from time to time at its discretion and without individual prior notice, subject to applicable law.
When updates take effect
Any updated version will take effect when published on the Flappjax™ website, unless a later effective date is stated.
Your existing rights remain protected
Changes will apply prospectively and will not remove or reduce rights that have already arisen under an existing order, contract, Australian Consumer Law or other applicable law. Changes will not unfairly alter completed orders.
Review the current version
Customers are encouraged to review the current version of the relevant policy or terms before placing an order.
Contact
Questions about these terms: orders@flappjax.com · FLAPPJAX PTY LTD trading as FLAPPJAX™ · ABN 54 681 875 936.