FAQ

Email orders@flappjax.com as soon as possible with your order number and request. We will check whether changes or cancellation are still possible before production or fulfilment progresses; they are not guaranteed. This does not affect cancellation or other rights provided by applicable law.

Review the measurements for the specific garment before ordering and compare them with a garment you already own. If between sizes or unsure, we recommend sizing up. If measurements are unavailable, email orders@flappjax.com before ordering rather than relying on a generic size label.

No. Incorrect size selection is not a product fault, and we do not offer change-of-mind exchanges, returns or refunds. If we supply a size different from your order, or the product is materially different from its description, contact us as a fault or fulfilment issue. Australian Consumer Law rights remain protected.

Changed your heart, mind, body or soul? We still love you, but we don’t accept change-of-mind returns or exchanges. We do not provide change-of-mind refunds, including for incorrect size selection. This does not limit your statutory rights for faulty or incorrectly supplied products.

Email orders@flappjax.com with your order number, a description and clear photos where possible. Wrong items, wrong supplied sizes, manufacturing or printing faults, damage on arrival and materially different products are handled as fault or fulfilment issues. We assess the issue and arrange an appropriate remedy under Australian Consumer Law.

Not always. Photos may be enough to assess the issue. If a physical return is required, we will explain the next steps and provide the appropriate supplier or fulfilment partner’s return instructions. Any return costs are handled in accordance with applicable law.

Contact FLAPPJAX™ first at orders@flappjax.com. Do not send an item to Flappjax or an address on the parcel without our instructions. If a return is needed, we provide the correct partner return address and coordinate your claim; you do not need to contact the supplier yourself.

Please read the garment care instructions. Wash at the recommended temperature with like colours and avoid tumble drying where possible. Air drying helps preserve printed artwork for longer. The specific garment care label takes priority. Avoid harsh detergents, bleach, excessive heat and ironing directly over artwork unless the garment instructions permit it.

Products may be produced and fulfilled by different approved production partners. Items can therefore arrive in separate parcels, with separate tracking where available.

Check your order confirmation and any tracking information supplied. Production and delivery times are estimates unless expressly guaranteed. For delays, lost parcels or delivery damage, email orders@flappjax.com with your order number.

Sale pricing is a temporary product price; a promo code is a separate percentage-discount offer with stated eligibility and timing. Later price reductions do not automatically entitle you to a retrospective adjustment, unless we choose to offer one or the law requires it. See Promotions for the current general terms.

Enter an eligible code at Shopify checkout during its stated period, typically a short period of days. Check the percentage, start/end time, eligible items, minimum spend, maximum discount and usage limits stated for that offer. Unless stated otherwise, one code per order, no combining codes, no retrospective application and no cash value; sale items, shipping or selected products may be excluded.