Customer care
Shipping & Delivery
From production to your doorstep.
Production and fulfilment
Products may be produced and fulfilled by approved production partners. Production may take place before dispatch, and items in the same order may be fulfilled separately and arrive in separate parcels.
Delivery options and estimates
Available destinations, delivery options and charges are shown for your order at checkout. Production and delivery times are estimates unless expressly guaranteed. Production schedules, carrier delays, customs and other circumstances can affect arrival times. We will assist with delivery concerns without limiting your rights under applicable law.
Check your delivery address
Please check your name, delivery address and contact information before ordering. If you notice an error, email orders@flappjax.com promptly. We will check whether it can still be corrected, but changes may not be possible once production or dispatch has progressed. Any costs or remedies are subject to applicable law.
Tracking and separate parcels
Tracking is supplied where available. Separate parcels may have different tracking links and arrival dates. Check your order emails and carrier updates, and contact us if information is missing or an estimated delivery window has passed.
Lost or damaged deliveries
Email orders@flappjax.com with your order number, tracking details and a description of the issue. For damage, include clear photos of the item and packaging where possible. Flappjax coordinates the enquiry with the relevant fulfilment partner or carrier; you should not be left to resolve a supplier issue alone. Australian Consumer Law remedies remain available where applicable.
International duties and taxes
For international deliveries, import duties, taxes or customs charges may apply where relevant. Check any information shown at checkout and local requirements. Where not included in the stated price, these charges may be collected by the destination authorities or carrier.
Changes to this policy or terms
FLAPPJAX PTY LTD reserves the right to amend, update, replace or withdraw its website policies, terms, conditions, procedures, promotional rules and customer-care information, including Shipping & Delivery Policy, from time to time at its discretion and without individual prior notice, subject to applicable law.
When updates take effect
Any updated version will take effect when published on the Flappjax™ website, unless a later effective date is stated.
Your existing rights remain protected
Changes will apply prospectively and will not remove or reduce rights that have already arisen under an existing order, contract, Australian Consumer Law or other applicable law. Changes will not unfairly alter completed orders.
Review the current version
Customers are encouraged to review the current version of the relevant policy or terms before placing an order.